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SHIPPING INFO

For any concerns please feel free to contact us at [email protected]

SHIPPING POLICY

Simon’s ships using USPS First Class/Priority or UPS Ground depending on the weight and value of the product. We ship Monday through Friday from our distribution center in Miami and we ask our customers to allow us 1-3 business days to process and ship their order(s). We reserve the right to hold and confirm orders should we feel your identity is at risk and being used for fraudulent activity, we do this for your protection.  We do not ship on weekends or national holidays so please do allow for a long lead time on orders placed during those times. Typical shipping times range from 4 to 8 business days via USPS and UPS. Please note that we reserve the right to require a signature on all orders and know that we are not responsible for items lost by UPS. If your item is lost during shipment, contact UPS.

NEXT DAY SHIPPING

We offer next day shipping on orders with expedited shipping (UPS 3 Day, 2nd Day and Overnight). Please note, there may be a delay in processing your order if it gets flagged by our system as a high risk order. At the time of completing your order, you will receive an email letting you know if your order has been flagged as high risk.  If you have chosen one of the expedited shipping methods listed above and your order does not ship out by the next business day please give us a call at 305- 792-9646.

SIGNATURE REQUIREMENTS

We now require signature confirmation on select online orders. Once your item ships with signature confirmation, UPS policy prevents us from removing the signature confirmation. You will be able to pick up your items at the local UPS branch or authorize someone else to sign for your package.

INTERNATIONAL SHIPPING

At this time, we only offer our customers international shipping on select items utilizing USPS.

DAMAGED OR DEFECTIVE ON ARRIVAL

If a package arrives and the box is visibly damaged on the outside, inspect the contents before signing for the package!  If you do receive or sign for a package and you later notice later that an item is damaged or defective you have two (1) business day to report your loss to our customer service team by phone or email. We will send you a free shipping label to return the item, and we will replace it as soon as possible.

10 DAY RETURN POLICY

NO REFUNDS ON ALL ITEMS. EXCHANGE ONLY.

You have 10 days from the time your order is successfully delivered to request an exchange. All exchanges must first be authorized by speaking to a customer service rep via email, phone or through our website. The customer is responsible for any shipping charges back to us and we recommend that you insure/track your return.Items purchased online are NOT returnable to our retail locations. Items purchased at retail stores are not returnable to the online store.